Samsung issues a press release explaining the steps you will follow to solve the problem of the Galaxy Note 7 and are trying to convey tranquility: there are few devices affected, but we are communicating with our customers to replace all of the defective devices.
on The 2nd of September, Samsung announced a recall of all the Galaxy Note 7 due to a failure in their batteries that can lead to, basically, the outbreak of the terminals while charging. A terrible news that casts a shadow on the launch of what we consider to be one of the best smartphones of 2016.
Although Samsung ensures that the number of devices that exhibit the problem is minimal, the rumors and speculation have been the order of the day. Today, the company issued a press release explaining the steps you have followed to solve the problem Note 7 as soon as possible. These statements, which come at a good time, looking to convey tranquility and that the company is doing everything possible to resolve the incident as soon as possible:
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Samsung has sent a direct message to all devices Note 7 activated, asking you to turn off the phone and return it to the point of sale as soon as possible.
Samsung has been in contact with the customers that have purchased the Note 7 to keep them informed about the steps to be followed for the return and replacement of your device.
replacement of Note 7 starts this Monday, September 19.
Samsung will include a badge in the box that will clearly identify that the smartphone is part of the new devices without the problem in question, giving peace of mind to consumers.
The company assures that it is working with all its suppliers “to ensure the highest quality in manufacturing and that meet the highest standards of quality,” and that after a rigorous inspection are convinced that the problem has been solved. Also have kept in touch with the relevant regulatory authorities explaining all the steps and measures that they are taking to resolve the problem.
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