editor’s Note: Under any circumstances we recommend the purchase of a Galaxy Note 7 at this time. If you own one, change the phone to a different one.
The Samsung Galaxy Note 7 is dead. Samsung has not only put an end to the production and sales of the device "in response to concerns about their safety", but has also warned users to turn off their phones.
The company and the Product Safety Commission of Consumers of the united States have issued a second recall for all devices Note 7, including the ones that had been replaced.
Related: Samsung could turn off the Galaxy Note 7 that were not returned
And not only that, but as of the 19th of December, the company officially turned off that phone through a software update. This means the goodbye final for this Samsung phone – and a great logistical nightmare for the company-
The challenge for Samsung now is to get consumers to return the device for a second time. In fact, the firm offers $ 100 dollars in future bills if users change their phone for another Samsung device and offer you $ 25 dollars if the users change your device for another brand.
A spokesman of the company said to Digital Trends that last November 4, almost 85% of the devices Galaxy Note 7 had been replaced through the exchange program of the company. And that the majority of customers, Samsung had by opting in to receive other smart phone of the signature.
"we Continue to concentrate on getting the Galaxy Note 7 that are still in circulation," he added.
To encourage customers to return or exchange your Note 7, Samsung said that it would conduct a software upgrade that would limit the ability of such a device and that it would issue a reminder pop-up each time the phone is restarted, shut down or plug in the charger .
"Any owner of a Galaxy Note7 that still has not participated in the Program, a Refund and / or Exchange of the Note 7 of the united States, should turn off your phone immediately and get in touch with your provider or retailer, today", added this spokesperson.
The head of Samsung mobile, Dongjin Koh, has apologized for the debacle produced by the Note 7, promising "to find the exact cause of what happened in order to restore the confidence of consumers so that they can use the Samsung products without safety concerns", according to the Korea Herald.
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