Saturday, September 24, 2016

Almost half of the users of Galaxy Note 7 in the U.S. have … – CNNEspañol.com

(CNNMoney) - Each time more and more owners of Galaxy Note 7 in the united States are returning their phones prone to fires after the call to Samsung to pick up these devices.

Samsung said on Thursday that nearly half of the Galaxy Note 7 as it is returned in the united States. On Tuesday, the figure was at 25%.

The exchange program seems to have advanced after that 500,000 new devices —which do not explode— the Note 7 to reach the united States this Wednesday.

Samsung warned for the first time to their users around the world the problem with the Note 7 three weeks ago.

The lithium batteries of some phones that came out defective and they sobrecalentaron or even burned while they were loading.

Samsung has sold 2.5 million phones globally before they stop the sales. It is believed that the problem only impacts 0.1% of these models, but the company is picking up all the devices.

Samsung said on Thursday that 90% of owners of phones Note 7 in the united States have opted-in to receive new versions of the phone.

Although the new and old Galaxy Note 7 will look completely identical on the outside, Samsung changed the software to let people know that they have a secure device. The indicator light of the battery in the new Note 7 will be green instead of grey.

The company started to offer replacements in South Korea and in some european countries since Monday.

For users of the Note 7 that you want to postpone the return of their older devices, Samsung has a plan B. The company will release a software to upgrade all devices collected that warns them to those who watch the screen to turn off the cell phone and return it.

The warning will jump to the view each time a Note 7 is turned on or loaded.

Heather Kelly of CNN contributed to this report.

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