Samsung will have enough replacement units of the Galaxy Note 7 available in stores on Wednesday to be exchanged for the devices recalled due to a problem with the battery. The stores will have replacement units available for the rest of the phones affected by the end of this month.
The manufacturer in south korea said Tuesday that it has reached 500,000 units of replacement to the united States and have been shipped to carriers and stores. Have removed about 1 million units of the Note 7 in the country.
“The new devices will be in stores no later than tomorrow and we will continue to take the necessary steps to make sure that consumers turn off and to exchange immediately the devices removed,” he said in a press release Tim Baxter, president of Samsung Electronics America.
The company said that about 25 percent of the owners of a Notice 7 in the united States have exchanged their devices; this represents an increase of 13 percent recorded last week.
The company said the “vast majority” of people who are exchanging their phones Note 7 have opted for another Samsung Galaxy phone instead of a refund.
Samsung launched the Galaxy Note 7 to the end of August, with hype and fanfare, and received a very good critique. However, some devices are sobrecalentaron and burned. Samsung attributed the problem to a “fault with a cell of the battery” and ceased selling the device on August 22.
A software update will alert all users of a Note 7 broken you need to shut off the device and return it.
Samsung
The Safety Commission Consumer Products USA formalized the withdrawal of the Note 7 that were sold before the 15 of September. The agency said that “consumers must immediately cease use of the device and turn off the Note 7 that has been called “the retreat”. They should also contact the stores where you bought the device to get a replacement unit, a rebate, or other device. This call from the CPSC makes the attempt to sell or resell the phones Note 7 removed is illegal.
The new phones will come with a software update that, when installed in one of the new devices, it will display a battery icon is green in the top right of the screen of the device to point out to users that in effect it is a new phone devoid of the failure of the battery.
Samsung also plans to release a software update to all devices removed to ensure that all users of the Note 7 to exchange or return the phone failed. Once the update is installed, users will see a security notification that asks them to turn off and return the device failed. This notice will appear each time a user to power on or recharge the cell.
Ed Moyer collaborated with this article.
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