Samsung officially announced on Friday that it would withdraw the global market its mobile Galaxy Note 7 causes of defects in battery. according to the company, there have been 35 separate incidents that caused the phones to be burned. Sales Note 7 have been suspended and all units sold so far will be replaced by the company. You can read the statement from Samsung on this link.
It is expected that Samsung launch instructions to buyers “in the coming weeks”, but for those who do not want to wait or do not feel comfortable walking carrying a phone that could go defective, US carriers have already come to their help.
below are instructions issued to date for each company. We will update this article when we get more information.
Verizon Wireless
Verizon customers can return their Note 7 and Verizon forgive them the fee for replacement between now and September 30th. This was what the company said:
This morning, Samsung announced a voluntary recall of Galaxy Note 7 in response to a problem with the device battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7. In addition, until September 30, 2016, Verizon will waive the restocking fee customers who bought a Galaxy Note 7 and They are wishing to return or exchange.
Sprint
Sprint CEO Marcelo Claure posted a statement on his Twitter account detailing the attack Sprint plan for withdrawal. Existing customers of Note 7 should visit your local Sprint store to return your Note 7. Sprint will give them a “similar device” between the date and return it until Samsung fix the problem and re-sell Note 7 .
You can read the full statement here
aT &. T
the company still claims to be working on the full details for the exchange process. This was what published AT & T officially:
Samsung has notified us that it has identified a battery problem in certain cell Note 7. They asked all retailers, including AT & T, to leave to sell the device. We are in the process of determining what the process of change for our customers and how they can replace your current Note 7 as quickly as possible. We’ll have more information later today.
T-Mobile
T-Mobile will issue full refunds for Note 7, including all accessories purchased with the device. The company is also waiving restocking fees or shipping during the change process. Visit your local T-Mobile store or call 1-800-937-8997 to get started. T-Mobile expects to have replacement Note 7 “in the next two weeks,” according to a statement posted on its Web site
A portion of that statement says.
From this time, customers who are concerned about the use of Note 7 may return the device to T-Mobile for a full and immediate refund. They will receive a full refund of all fees paid by the device and any accessory Note 7. Do not charge any restocking fee, and shipping, and customers can keep the free subscription to Netflix receiving with your purchase for the presale of Note 7.
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Read full analysis
Samsung Galaxy Note 7
Conclusion: the Galaxy Note 7 is currently the best phone, but its high price could make the Galaxy S7 Edge is a better option, especially if you do not mind both the stylus and new features. However, currently, Samsung stopped selling Note 7 battery problems, but is already working on a solution and is offering voluntary exchanges. Read full analysis
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