The Galaxy Note 7 out of the factory with a problem in the battery that could cause the combustion of the device. Two times. The terminal was removed from the market on October 10. Of a manufacturer with the muscle of Samsung, one would expect a rapid withdrawal and clean. It is not what happens in Spain.
"From the day 10 of October I’m asking for the refund of my money", we write Sergi Garcia, a reader of Gizmodo in Spanish. Sergi purchased the Note 7 on the Samsung website, and after purchased a device replacement.
"I Did the pre-purchase relying on Samsung. When you exploded the first Note 7 I trust Samsung and I was left with a Note, 7 of replacement. After the second explosion, I wanted to welcome change for the Galaxy S7 edge, relying again on Samsung, [but now] do not change it for another model, you just give the refund and [for it] make a service call to a 902, a shame", says Sergi. In Spain, the phones 902 are paid as a bonus in your fee.
Sergi put us on the track of something that had not been published until now: Samsung Spain stopped to exchange the Note 7 for other Samsung devices without prior notice, and without explanation. However, in the latest press release from its website, updated on October 14, and shared in the social networks of the brand, continue offering it as an option:
We offer you the option of replacing your Note 7 for a Galaxy S7 or S7 edge, returning the difference in price. Alternatively and, if it so desires, may request a full refund of the amount of your device Galaxy Note 7.
what device can replace it? You can replace your Note 7 with a Galaxy S7 edge, or Galaxy S7. Both devices share many of the features of Galaxy Note7, and also are compatible with the virtual reality goggles Gear VR.
After calling the customer care number of Samsung in Spain, an operator confirmed to us that they had received new instructions, and they were already replacing the Note 7 for new handsets Galaxy S7 edge, or Galaxy S7. The only option available now is the full refund of the terminal, for which the user has to contact the store where you purchased the device.
we do Not know why Samsung stopped offering the exchange of the device in Spain, in breach of what it promises in its website and what you explained in your day to the press. Is it possible that you have run out of stock or decides to remove this option due to lack of demand. But that would not make much sense, since what most interests the own Samsung is that you stay at home (as demonstrated in the united States, where you give away a voucher of $ 100 if you change the Note 7 for any other Samsung phone).
In any case, the refund seems to be the most suitable option. In the end, the Galaxy S7 has spent seven months on the market, and have already come out more interesting options, especially if you are interested in the phablets: is the iPhone 7 Plus and the new Pixel XL Google, which will soon go to Spain.
the removal of The phone has been a crisis of image unprecedented for Samsung
For Samsung, the problem is not only in the economic cost of stopping the production and check out the millions of Galaxy Note 7 (on paper, the best device that they have manufactured to date). The removal of the phone has been a crisis of image unprecedented. During the process, the combustion of Note 7 were in the headlines of all the media around thirty times, Samsung was accused of hiding some of the explosions and the issue went so far that even president Barack Obama dares to make jokes about smartphones explosives.
We’ve put ourselves in contact with the responsible of Samsung Spain to ask them why they stopped to exchange the Note 7 with no explanation, but we have not yet received a response. We will update this article when we have news.
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