Since the withdrawal official market of the Samsung Galaxy Note 7, Samsung Electronics began a program of replacement and refund for those consumers affected by the problems of the last device of the brand. The manufacturer offered users two options: get a full refund or replace the device with another terminal such as the Samsung Galaxy S7 or the Samsung Galaxy S7 Edge.

But, as reported by Gizmodo in Spanish, the company has stopped offering the option of replacement of the device in Spain. On the official website of the manufacturer continues to offer this option to consumers, but, when you call the customer service, the managers report that this option is no longer available.

Hypertext has been contacted with the customer service to verify this situation.

The responsible person said that the company’s asian eliminated this option last October 19, offering only the repayment to the users of a Samsung Galaxy Note 7. No press release or update on the website has been issued since then reporting this change.

The Note 7 was withdrawn from the market the past eleven October following the multiple incidents with your battery. is The company started a process of exchange few days after you start its sales in markets such as the united States and Asia. The terminals are already replaced, and qualified as safe, and returned to star in similar incidents. As a final measure, Samsung withdrew the device from the market and started offering refunds and replacements to consumers affected.